Grievances Redressal

Customer Grievances Redressal Mechanism

The company is committed to providing the best possible recourse for grievance resolutions. Below are the steps that customers need to take to resolve their grievances:

• 1. The customer needs to lodge a complaint/grievance by sending an email to grievance@zeroloaninterest.com with the subject line "Complaint & Grievance Register". The company shall respond to the complaint within 7 working days, from the date of receipt or lodging of the complaint. Upon receiving the complaint, the company shall examine the same and accordingly communicate its response in writing, via email or phone, to the customer, or else suitable justification shall be provided in case the resolution of the complaint requires more than the time stipulated above.
  
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  2. If the customer is still not satisfied with the response received, or if the customer does not receive any response within 7 working days, then the customer can email the Nodal Grievance Redressal Officer of the company as mentioned below:

After examining the matter, the customer grievance/complaint shall be resolved within 7 working days.

Agarwal Assignments Private Limited Nodal Grievance Redressal Officer
Name: Dolly Majumdar ,
Contact: 9266305045
Email ID: grievance@zeroloaninterest.com

Registered Address: Unit No. G-32, 6 Devika Tower, G/F, Nehru Place, Opp. Paras Cinema, New Delhi – 110019

If the complaint/grievance/dispute is not redressed within one month after the date of representation or complaint to the Company, the borrower/customer may approach the Ombudsman of RBI (no later than one year after the reply received from the Company).

Details of RBI Ombudsman available on:
https://rbi.org.in/Scripts/AboutUsDisplay.aspx?pg=BankingOmbudsmen.html